Shipping & Returns

Bank-transfer orders are verified against your uploaded payment slip within 24 hours of submission. Once verified, your order is packed and handed to our courier — WhatsApp orders are packed as soon as we confirm the details with you in chat.

We deliver nationwide by courier, typically arriving in 3–5 business days depending on your region. Once your order ships, an admin adds the courier’s own tracking number to your order — look it up any time at /track-order with your order ID and phone number. Delivery estimates are provided by our courier partner and aren’t guaranteed, especially for more remote regions.

Honey jars are glass, and shipping is shipping — if a jar arrives broken, leaking, or it’s not what you ordered, message us within 48 hours of delivery with a photo. We’ll replace it or refund it, whichever you’d prefer, once we’ve confirmed the issue.

Because honey is a food product, we can’t accept a return once a jar has been opened. An unopened jar, still in its original packaging, can be returned within 7 days of delivery — you’ll need to cover the return shipping, and we’ll refund the product price once it arrives back with us in resellable condition.

There’s no online payment gateway here, so refunds aren’t automatic either — once we’ve confirmed a refund is due, we’ll send it back the same way you paid (bank transfer back to the account you sent from, or arranged directly if you ordered over WhatsApp).

Shipping timing, minimum quantities, and returns for wholesale orders are agreed directly with our team as part of that arrangement — see For Retailers.